FAQ - Frequently Asked Questions
During the online ordering process you can choose between PayPal, direct debit (service via PayPal), credit card (service via PayPal) or prepayment.
If you pay by PayPal, direct debit or credit card, you will receive your final invoice from us by e-mail.
If you pay in advance, you will receive a pro-forma invoice, which you can pay by bank transfer, stating the pro-forma invoice number and your customer number. After receipt of payment on our bank account, you will receive your final invoice by mail and the goods will be prepared for the respective shipping method.
Procedure:
Please pay only on your proforma invoice. You can find the bank details on the proforma invoice. In order for us to be able to allocate your payment to the order, it is imperative that you provide the receipt and customer number listed on the proforma invoice when making your payment. To enable us to dispatch your goods promptly, we ask you to make the payment as soon as possible after placing your order.
Hermes parcel:
Small items (e.g. desk pad or key) will be shipped within approx. 5-10 workdays after receipt of your payment from the shipping department. Due to public holidays, shipping may take a little longer. We send our goods as a parcel with the company Hermes.
Shipping Company Dachser:
We can also ship items up to a certain size with the Dachser freight forwarder. The costs for this are listed in the shopping cart. Due to the high volume of orders, delivery times within Germany are currently 4-8 weeks after confirmed receipt of payment. The exact delivery date will be agreed with you by the forwarding company Dachser.
Please note: The goods will be delivered fully assembled and only to the curb at the delivery address you specify. The transport of the goods to the house as well as the disposal of the packaging material and the pallet is the responsibility of the customer.
*Depending on the type and size, some tables are delivered disassembled!
Please note:
1. Furniture from our assortment, which contains the following note in the article description: "No delivery! Only self collection possible!" we cannot deliver to your home or office.
2. Goods that exceed a certain size cannot be sent by Dachser.
3. The corresponding articles are marked red in the shopping basket and marked with the following note: No shipping - delivery & assembly on request. Please contact us after purchase to receive an individual offer for the delivery and assembly costs with our in-house shipping company
Important: Should you not be present at the first delivery attempt by the Dachser forwarding company, despite agreed delivery dates, Sebworld will charge you the shipping costs for each further delivery attempt.
If for any reason you do not wish to have your ordered goods delivered, you are of course welcome to collect them from us in Troisdorf yourself.
Please note here:
Your goods can be collected from us approx. 2-5 weeks after confirmed receipt of payment. After receipt of payment, you will receive your final invoice and a link by e-mail. Depending on the appointment, you can collect the goods yourself on Thursdays and Fridays between 10:30 and 18:30 and on Saturdays between 10:30 and 13:30. Furthermore, we ask you to collect the goods within seven days of the agreed date in order to avoid further costs.
On the day of collection, the office furniture will be ready on site fully assembled. Disassembly of this is not possible at any time. We therefore ask you to ensure that your vehicle is suitable for transporting the office furniture.
For insurance reasons (damage to the vehicle, the goods or similar) we can NOT assist you in loading your goods. Please make sure that there are enough helpers on site on the day of collection to load the goods. It is of course possible to inspect the furniture during collection.
As a matter of principle, we make every piece of furniture available for collection fully assembled. Disassembly of the furniture on site for transport is not possible at any time. This also applies to our exhibition pieces in our showroom, which can be purchased on site and taken away immediately.
Even with the shipping method "Spedition Dachser", the goods are delivered fully assembled to the kerbside.
If you have chosen delivery with our in-house forwarding agent, the goods will be disassembled by us in advance to the extent necessary for safe transport to you. On site, our trained staff will then professionally assemble your piece of furniture in your premises.
Of course, you have the option of configuring your USM Haller piece of furniture individually on request. To do this, use our USM Haller configurator. It offers you numerous configuration options and guides you to the USM Haller furniture of your dreams in just a few steps. You are also welcome to send your individual ideas by e-mail to info@sebworld.de. Our sales consultants will be happy to provide you with a non-binding offer
If you would like a reconstruction, an assembly or an extension of your existing piece of furniture, we will be happy to make you an offer. Please use our contact form for this kind of request.
Drop down, extension or flip up doors from USM Haller are fitted with universal locks.
If you would prefer lockable locks instead, please let us know when ordering. The surcharge per lockable lock is 25 euros gross.
Difference between universal lock and lockable lock:
USM Haller universal locks are provided with a slot. The door can be opened / locked with any key or other object that fits into this slot.
The lockable locks, on the other hand, can only be opened / locked with a key belonging to the lock.
The rear or side walls of USM Haller furniture can be equipped with cable ducts on request, without additional costs. Please inform us of the number and location of the cable ducts when you place your order.
Despite our large showrooms, not all items from our online shop can be found in our showroom for immediate pick-up.
We prepare the goods for collection or delivery only after the order and confirmed receipt of payment. Therefore, individually assembled furniture cannot be collected immediately after ordering, but only after booking a collection appointment.
If an item is not available in our online shop, you have the possibility to send us your individual request via our contact form or by mail.
The furniture available from us is all in good up to very good used condition. The USM Haller goods are mainly in mint condition. You are welcome to visit our showroom in Troisdorf to get an overwiew of the condition of our goods for yourself. Please note our opening hours. Further information can be found on our "About us" page.
Our company headquarters and our showroom are located at Bonner Straße 40 in 53842 Troisdorf. There you can find us personally during our business hours.
You are welcome to give gift vouchers with different designs and individual amounts to your loved ones. After ordering, the design you have selected will be sent to you by e-mail as a PDF file for you to print out yourself. The PDF contains the voucher code and your individual amount. As soon as we can book your payment for the voucher, the voucher code can be redeemed in our online shop.
The following modalities must be observed for Sebworld gift vouchers:1. the gift voucher can only be redeemed in our online shop.
2. gift vouchers are excluded from exchange & return!
3. Gift vouchers cannot be paid out in cash.
4. gift vouchers are valid for 3 years. After three years, the gift voucher code expires and can no longer be redeemed.
5. gift vouchers are only sent by e-mail. It is not possible to send them by post.
6. Only one gift voucher code can be redeemed per order in the online shop! The gift voucher cannot be combined and redeemed with other discount campaigns in our online shop.
7. The Sebworld gift voucher allows you to save remaining amounts. These can then be redeemed for a later order (with the same voucher code). The remaining amounts will be displayed in your customer account under "Vouchers" as well as in the order confirmations you receive by e-mail.
8. amounts cannot be changed subsequently. It is therefore essential that you check your individual gift value before completing your order.
Important note about Sebworld discount promotions:Discount promotions with corresponding coupon codes are published exclusively through our newsletter, our homepage or our Instagram account. We do not share these coupon codes and discount promotions with other operators. Therefore, please do not look at avoid Sebworld coupon codes from other websites!