General terms and conditions

1. Scope of application of the GTC

The following General Terms and Conditions (hereinafter referred to as "GTC") apply to all contracts and deliveries/services between the parties.

Lutz Stohr - Sebworld.de, Bonner Straße 40, D-53842 Troisdorf, Germany

Phone: 02241 932 69 0

Fax: 02241 932 69 10

E-mail: info@sebworld.de

-hereinafter referred to as the "Seller" and a consumer or entrepreneur (hereinafter referred to as the "Customer"), which the Customer concludes with the Seller via the Seller's online shop or via other means of distance communication with regard to the goods and/or services listed therein. 

The following General Terms and Conditions in the version valid at the time of the respective order shall apply exclusively to the business relationship between us as the seller and the customer. We do not recognise deviating or conflicting general terms and conditions. Something different applies if we have expressly agreed to the validity of deviating or conflicting terms and conditions. With respect to entrepreneurs, our General Terms and Conditions shall also apply to future business relations without us having to refer to their validity again. 

For the purposes of these GTC, a consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to his or her commercial or independent professional activity. 

For the purposes of these GTC, an entrepreneur is defined as any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity. 

Individual agreements take precedence over these terms and conditions. The contractual language is German. 

2. Conclusion of the contract / contractual language / contractual text storage

The presentation of the goods and/or services offered in the Seller's online shop does not constitute a legally binding contractual offer by the Seller, but is to be understood only as a non-binding invitation to the Customer to order goods and/or services (invitatio ad offerendum). 

The essential characteristics of the goods and services can be taken from the seller's product description.

By ordering the desired goods and/or services by telephone, post, fax, e-mail or by clicking the "Buy" button via the order form integrated in the Seller's online shop, the Customer submits a binding offer to conclude a purchase contract. 

By using the Seller's online order form, the Customer makes its offer as follows:

Step one:

After the customer has selected an item on the seller's offer page, the customer clicks on the "Add to cart" button. A new window opens and the contents of the shopping basket are displayed. Afterwards, the customer can add additional items to the virtual shopping cart by clicking on the button "Edit shopping cart" or the customer presses the button "Checkout" to complete his purchase. A new page opens.

Step two:

Here the customer is asked whether he has already registered and asked to log in with his user name (e-mail address) and password.

If the customer does not yet have a customer account, he can register on this page as a new customer with his data and log in after registration. For this purpose, the customer enters his complete address data as well as his user name (e-mail address) and password and presses the button "Continue". In addition, the customer places a tick in the box in front of the text "I agree to the storage of my data in accordance with the data protection declaration.

If the customer does not wish to create a customer account, he has the option of placing the order via a guest account (Order without registration). In the case of guest access, the customer must enter his address data in full in order to proceed to the next step. Here, the customer places another tick in the box in front of the text "I agree to the storage of my data in accordance with the data protection declaration." by clicking the mouse.

Step three:

On this page, the customer can select the desired payment method (prepayment, PayPal) and the desired shipping method. The options available are "self collection" in Germany and "self collection" abroad. Selected goods can be delivered fully assembled to the kerbside by the Dachser forwarding company. To proceed to the next step, press the "Continue" button. 

Step four:

The customer can select the desired payment method (prepayment, PayPal) on this page by selecting the respective field. By confirming the button "Next", the customer will proceed to the next step.

Step five:

On this page, the details of the order are displayed again in summary. If the customer wants to correct his order, he can do so by clicking on the "Back" button. Now the customer places a tick in the box in front of the text "I have read the General Terms and Conditions of your shop and agree to their validity" by clicking the mouse.

Step six:

This is the last step. By clicking the "Buy" button, the customer sends a payable order to the seller. 

The acceptance of the order subject to payment and thus the conclusion of the contract shall proceed as follows:  

The customer will be informed automatically by e-mail about the receipt of the order. However, this notification does not yet constitute acceptance of the order by the seller. The acceptance of the order and thus the conclusion of the contract (conclusion of the contract) shall only come about through a confirmation by the Seller in text form (e.g. by e-mail), in which the execution of the order or the delivery of the goods and/or services is confirmed to the customer. Irrespective of this, the acceptance of the order can also take place by sending the goods and/or services to the customer within two working days. 

The customer shall ensure that the e-mail address provided by him/her is correct, that further e-mails can actually be received under the e-mail address provided by the customer and that, if the customer should use a firewall or so-called SPAM filters, it is ensured that e-mails sent by the seller can also reach the customer. The same applies to the receipt of e-mails from third parties who have been commissioned by the seller to process the order.

If the customer does not receive an order confirmation or notification of the delivery of the ordered goods/services within two working days and if the customer has not received the ordered goods/services, he/she is no longer bound to his/her order. If services have already been provided by the customer, these will be refunded to the customer without delay. 

The seller stores the text of the contract after conclusion of the contract. The text of the contract is thus accessible to the customer at the seller's request after conclusion of the contract. The seller has not submitted to any code of conduct. After conclusion of the contract, the text of the contract is accessible to the customer via a login (after registration) (at least until fulfilment of the contract). Furthermore, the customer can inform himself about the processing status of his order. If the customer wishes the text of the contract to be stored permanently, he must ensure this himself. This can be done, for example, by saving it on his own PC using the browser function "save as" or by printing out the contract using the print function "print" of his browser. The order data shall be sent to the customer in text form (e.g. letter, fax, e-mail) to the specified address after the order has been sent together with the General Terms and Conditions.

3. Prices and shipping costs

The prices quoted by the Seller in the respective offers are final prices including VAT, in the item-dependent percentage deduction to the new price. If delivery and shipping costs are incurred, they are not included in the purchase price. Delivery and shipping costs are indicated separately in the respective presentation of the product in the offer. In addition, the delivery and shipping costs are always shown separately during the ordering process. The customer must always pay delivery and shipping costs additionally, unless the seller has expressly agreed to free delivery for the selected goods and/or services. The shipping costs are also not to be borne by the customer if the customer makes lawful use of his right of objection. 

4. Terms of payment

The customer has the option to choose different payment methods, unless the seller has not stipulated otherwise in its respective product description. 

During the online ordering process you can choose between PayPal, direct debit (service via PayPal), credit card (service via PayPal) or prepayment. 

In our showroom you can pay by electronic cash or cash on the spot.

For offers via eBay, PayPal is also offered.

The following payment options are offered for deliveries abroad: Prepayment, electronic cash (on site) or cash payment (on site).

If the ordered goods and/or services are delivered to countries outside the European Union, costs may be incurred for which the seller is not responsible and which the customer must bear additionally. These may include, for example, costs for taxes (e.g. customs duties), import duties, costs for money transfer by credit institutions (e.g. transfer or exchange rate fees). 

If the customer has selected payment in advance, the customer undertakes to pay the purchase price and any shipping costs immediately after conclusion of the contract.

5. Delivery / shipping conditions

Delivery dates and delivery periods are only binding if they are confirmed by us in writing.

Delivery shall be made to the delivery address specified by the customer. If the customer has selected the payment method "in advance", the goods and/or services will not be dispatched until payment (purchase price and shipping costs) has been received in the seller's account. 

The conclusion of the contract shall be subject to the reservation that in the event of incorrect or improper self-delivery, the seller shall not perform or shall only perform in part. This shall only apply in the event that the seller is not responsible for the non-delivery and the seller has concluded a congruent hedging transaction with its supplier with due diligence. The Seller shall make all reasonable efforts to procure the goods. Otherwise, any payment already made by the customer shall be refunded without delay. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately.

Partial deliveries are permissible and can be invoiced independently if the customer is not burdened with additional shipping costs as a result. 

If the customer is a consumer, the following shall apply: 

The risk of accidental loss and accidental deterioration of the goods sold shall not pass to the customer until the goods are handed over to the customer. It is irrelevant whether the goods are sent insured or uninsured.

If the customer is an entrepreneur, the following shall apply: 

The risk of accidental loss and accidental deterioration of the sold goods shall pass to the customer when the goods are handed over to the carrier commissioned by the seller to deliver the goods.

6. Pick-up by yourself

If you collect your goods yourself and do not have them delivered by our in-house forwarding agent, please note the following requirements and modalities:

6.1 Approx. 3-6 weeks depending on the available date and after confirmed receipt of payment, your goods can be collected from us. After receipt of payment, you will receive your final invoice and a link by e-mail. You can use this link to easily book your pick-up date online.

6.2 Self-collection can take place between 10:30 a.m. and 5:30 p.m. Mondays to Fridays and between 10:30 a.m. and 3:30 p.m. on Saturdays, depending on the appointment. 

6.3 On the day of collection, the goods shall be ready on site fully assembled. Disassembly on site inside and outside our business premises is not possible at any time. Therefore, we ask you to ensure that your vehicle is large enough to transport the goods.

6.4 Before you load your goods, we must receive written confirmation that the goods have been properly received. We ask you to inspect the goods beforehand. This applies both to the buyer and to a forwarding agent commissioned by the buyer. If this is refused, the goods cannot be handed over.

7. Delivery with forwarding agent

7.1 Delivery with the forwarding company Dachser

We will be happy to send you selected items with the Dachser forwarding company on request. 

The goods are delivered fully assembled and only to the kerbside at the delivery address you specify.  The transport of the goods to the house as well as the disposal of the packaging material and the pallet is carried out by the customer. Delivery times are 4-8 weeks after confirmed receipt of payment within Germany. The exact delivery date will be agreed with you by the forwarding company Dachser.*Please note that delivery times may be extended by 2-3 weeks due to high order volumes!*

 *Depending on the type and size, some tables are delivered disassembled!

The corresponding shipping costs are displayed in the shopping cart when you place your order.

Please note:

• Furniture from our range that contains the following note in the item description: "No delivery! Only self-collection possible!" we are unfortunately unable to deliver to your home or office.

• Goods that exceed a certain size cannot be sent by Dachser.

• In the shopping cart, the corresponding items are marked in red and provided with the following note: No shipping - delivery & assembly on request. Please contact us after purchase to receive an individual offer for delivery and assembly costs.

• Please note that for delivery to German island a surcharge will be charged after ordering

• Important: If you cannot be found at the first delivery attempt by the Dachser forwarding company, despite the agreed delivery date, you will be charged again by Sebworld for the shipping costs for each further delivery attempt.

 Attention: When you receive your delivery, you must acknowledge proper receipt in writing to the driver/delivery agent. Before doing so, check the packaging and also the contents for any transport damage and have this (if present) documented in writing and photographically. You have the right to unpack the goods completely and inspect them in the presence of the driver/delivery agent before signing for them. If you do not make use of this right and acknowledge receipt without inspection and subsequently discover damage, a subsequent complaint cannot be considered!

8. Product dimensions USM Haller Modular System

We would like to point out that the dimensions given in the item descriptions and the dimensions given in our USM Haller Configurator are exclusively the USM Haller compartment dimensions

If you require the exact external dimensions of the respective item, please do not hesitate to contact us.

9. Informations about gift vouchers

You are welcome to give gift vouchers with different designs and individual amounts to your loved ones. After ordering, the design you have selected will be sent to you by e-mail as a PDF file for you to print out yourself. The PDF contains the voucher code and your individual amount. As soon as we can book your payment for the voucher, the voucher code can be redeemed in our online shop.

The following modalities must be observed for Sebworld gift vouchers:
1. the gift voucher can only be redeemed in our online shop.
2. gift vouchers are excluded from exchange & return!
3. Gift vouchers cannot be paid out in cash.
4. gift vouchers are valid for 3 years. After three years, the gift voucher code expires and can no longer be redeemed.
5. gift vouchers are only sent by e-mail. It is not possible to send them by post.
6. Only one gift voucher code can be redeemed per order in the online shop! The gift voucher cannot be combined and redeemed with other discount campaigns in our online shop.
7. The Sebworld gift voucher allows you to save remaining amounts. These can then be redeemed for a later order (with the same voucher code). The remaining amounts will be displayed in your customer account under "Vouchers" as well as in the order confirmations you receive by e-mail.
8. amounts cannot be changed subsequently. It is therefore essential that you check your individual gift value before completing your order.

Important note about Sebworld discount promotions:Discount promotions with corresponding coupon codes are published exclusively through our newsletter, our homepage or our Instagram account. We do not share these coupon codes and discount promotions with other operators. Therefore, please do not look at avoid Sebworld coupon codes from other websites! 

10. Retention of ownership

The seller retains ownership to the delivered goods until the purchase price has been paid in full.

11. Warranty

In principle, only the seller's own specifications and the trader's product description shall be deemed agreed for the quality of the goods. A guarantee shall only apply if it has been expressly given in writing by the seller to the customer.  

11.1 If the customer is a consumer, the following applies:

All goods from our shop are subject to statutory warranty rights.

11.2 The customer's warranty rights shall be governed by the statutory provisions, whereby, in deviation from the statutory provisions, the warranty period for used goods shall be limited to one year from delivery of the goods.

11.3 The shortening of the limitation period for warranty claims to one year shall not apply to damages culpably caused by the Seller or its vicarious agents resulting from injury to life, limb or health and in the case of other damages caused maliciously, by gross negligence or intentionally. Likewise, the shortening of the period shall not apply if the seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods. Finally, statutory rights of recourse, such as those under § 478 BGB, are excluded from the shortening of the limitation period. 

11.4 If the customer is an entrepreneur, the following shall apply:

The customer shall inspect the goods immediately after delivery by the seller, insofar as this is feasible in the ordinary course of business, and, should a defect become apparent, shall notify the seller thereof without delay. If the customer fails to notify the seller, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This shall not apply if the seller has fraudulently concealed the defect. If such a defect is discovered later, the notification must be made immediately after discovery. If this is not done, the goods shall be deemed to have been approved. The timely dispatch of the notification shall be sufficient to preserve the customer's rights.

11.5 In the event of a defect, the Seller shall be free to fulfil its warranty obligation either by rectification of the defect or by replacement delivery, at its own discretion. In the event of failure to remedy the defect, the customer may, at its own discretion, either demand a reduction or withdraw from the contract concluded. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect indicates otherwise.

11.6 The limitation period for warranty claims for entrepreneurs for newly manufactured goods is one year from delivery of the goods. In the case of the sale of used goods, the warranty shall be excluded as a matter of principle. The shortening of the warranty claims for new goods to one year or the exclusion of the warranty for used goods shall not apply to damages culpably caused by the Seller or its vicarious agents resulting from injury to life, limb or health and to other damages caused maliciously, by gross negligence or intentionally. Likewise, the shortening of the period or the exclusion shall not apply if the seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods. Finally, statutory rights of recourse, such as those under § 478 BGB, are excluded from the reduction or exclusion of the limitation period. 

12. Liability

Claims for damages are excluded. Exception: The Seller shall be liable for damages incurred (only) to the extent that the damage was caused by the Seller, its employees, legal representatives or other vicarious agents intentionally or through gross negligence. In addition, the Seller shall only be liable for such damage caused by the Seller's breach of material contractual obligations. In the event of negligent breach of an essential contractual obligation, liability shall be limited to compensation for the average damage foreseeable at the time of conclusion of the contract and typically arising. Material contractual obligations are obligations which the contract imposes on the seller according to its content in order to achieve the purpose of the contract or the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer may regularly rely. Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents of the Seller.

13. Governing law / place of jurisdiction

German law shall apply to all disputes arising from the contract between the seller and the customer. If the customer is a consumer, this choice of law shall only apply if this does not deprive the customer of mandatory consumer provisions of the country in which the customer has his habitual residence (favourability principle). The application of the UN Convention on Contracts for the International Sale of Goods is excluded. 

The place of performance and jurisdiction for all disputes arising from the contractual relationship between the Seller and the Customer shall be the registered office of the Seller, provided that the Customer is a merchant, a legal entity under public law or a special fund under public law.  The same shall apply if a customer does not have a general place of jurisdiction in Germany or the EU or if the customer's place of residence or habitual abode is unknown at the time of filing an action. 

Should any provision of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

 

14. Information on online dispute resolution according to Article 14(1) of the ODR Regulation

The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/.

Our email address is: info@sebworld.de

Information on consumer dispute resolution in accordance with § 36 VSBG: We will not participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the Consumer Dispute Resolution Act and are not obliged to do so.

15. cancellation policy for consumers

The Seller grants customers who are consumers within the meaning of § 13 of the German Civil Code (BGB) a fourteen-day right of cancellation in accordance with the following provisions. 

Entrepreneurs are not granted a right of withdrawal.

Right of withdrawal for consumers

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Company Lutz Stohr - Sebworld, Bonner Straße 40, 53842 Troisdorf, Germany, verwaltung@sebworld.de, Phone: 02241932690, Fax: 022419326910) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Please note: All USM Haller furniture is assembled individually in our workshop on customer order/customer request. We expressly point out that the furniture to which an item number has already been assigned is not physically present in our showroom or warehouse. The right of revocation does not apply to items that are assembled specifically at the customer's request.

Unless otherwise agreed, the right of withdrawal does not apply to the following contracts:

Contracts for reduced goods / goods from our monthly offers, special offers and discount campaigns, these are excluded from return and / or exchange. 

• Delivery/orders of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This applies in particular to all USM Haller furniture.

Consequences of revocation for consumers

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make a repayment until we have received the item(s) back or until you have provided proof that you have returned the item(s), whichever is the earlier.

You must return or hand over the item(s) to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline shall be deemed to have been met if you send off the item(s) before the end of the fourteen-day period. You shall bear the direct costs of returning the item(s). You only have to pay for any loss in value of the product(s) if this loss in value is due to handling of the product(s) that is not necessary for checking the condition, properties and functionality of the product(s).

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back.)

– To company Lutz Stohr - Sebworld, Bonner Straße 40 , 53842 Troisdorf, verwaltung@sebworld.de, Germany, Fax: 022419326910

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)

– Ordered on (*)/received on (*)

– Name(s) of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for paper communication)

– Date

(*) Delete inapplicable content.

End General Terms and Conditions

Status January 2023

Revocation instruction provided with the Trusted Shops Rechtstexter in co-operation with Wilde Beuger Solmecke Rechtsanwälte.