Payment and shipping
How can I pay for the goods I have ordered?
You can pay items, which are immediatly available for pick-up, and small parts directly during the order process by PayPal. We are also happy to offer you the payment method "payment in advance". You will then receive an invoice, which you can settle under the reference of the invoice number and your costumer number. After the receipt of payment on our bank account the goods will be send to you.
For larger items, which you pick up yourself or will be delivered to you by our delivery service, we ask you to settle your invoice in advance. For self collection orders we can also offer you the possibility to pay 50% of the invoice amount in advance and the rest of it in cash or via Ec-card on the day of the collection. If your order is being delivered to you by us, then we can offer you a similar method of payment for orders from an invoice value of 5000,00€. You would have to pay 50% in advance and the rest upon delivery. Please note here, that the rest of the invoice could only be payed in cash on the delivery day.
Our bank details:
Deutsche Bank AG
We only deliver ready-to-ship items and small parts throughout Germany.
How long is the delivery time?
Ready-to-ship items and small parts are shipped within 3 business days of receipt of your payment from the shipping department. We ship our goods as packages with DHL / Deutsche Post.
Our furniture, if not immediately available, is ready for collection 5-7 working days after receipt of your payment in our head office in Troisdorf (Bonner Straße 40), or in our depot in Bonn (Pützchens Chausse 16-22). Pick-ups can only take place on thursdays, fridays or saturdays by arrangement. Unfortunately on other weekdays no goods can be handed out (see also the next section "Picking up your goods yourself").
Should you wish a delivery by our in-house delivery service, we will be happy to arrange a delivery date with you after receipt of payment. The delivery time is approx. 3-4 weeks after receipt of payment.
Collection of your goods by yourself
If, for any reason, you do not wish your ordered goods to be delivered, you are of course welcome to pick them up in Troisdorf or Bonn yourself. Please note: Pick-ups can only take place on thursdays, fridays or saturdays by arrangement. Unfortunately on other weekdays no goods can be handed out. For insurance reasons (damage to the vehicle, the goods or similar) we cannot assist you in loading your goods. Please make sure that on the day of collection there are enough helpers on site with you to load the goods. We also ask you to ensure that the vehicle is big enough. It is not possible to disassemble the goods on site. It is of course possible for you to inspect the furniture on site at pick up.
What are the delivery costs?
Quantity and routes determine the price.
The price for the transport is essentially determined by 2 factors:
- the delivered quantity
- the volume of freight on the used route
Our most often used routes, such as Cologne, Bonn, Düsseldorf, Frankfurt, Berlin or Munich, are cheaper than routes which are served less frequently or for which there is only little transport freight overall. It may well be the case, for example, that the transport freight on an intensively used route is relatively cheaper than on a shorter route, which is not used as frequently, despite a longer distance.