Payment and shipping

Payment methods and options!

You can pay items, which are immediatly available for pick-up, and small parts directly during the order process by PayPal. We are also happy to offer you the payment method "payment in advance". You will then receive an proforma invoice, which you can settle under the reference of the proforma invoice number and your costumer number. After the receipt of payment on our bank account the goods will be send to you. 

For larger items, which you pick up yourself or will be delivered to you by our delivery service, we ask you to settle your proforma invoice in advance. For self collection orders we can also offer you the possibility to pay 50% of the proforma invoice amount in advance and the rest of it in cash or via Ec-card on the day of the collection. If your order is being delivered to you by us, then we can offer you a similar method of payment for orders from an invoice value of 5000,00€. You would have to pay 50% in advance and the rest upon delivery. Please note here, that the rest of the invoice could only be payed in cash on the delivery day. 

Procedure:

Please pay only on your proforma invoice. You can find the bank details on the proforma invoice.

In order for us to be able to allocate your payment to the order, it is imperative that you provide the receipt and customer number listed on the proforma invoice when making your payment. To enable us to dispatch your goods promptly, we ask you to make the payment as soon as possible after placing your order.

Shipping methods and specifications

DHL / Deutsche Post:

Ready-to-ship items and small parts are shipped within ca. 7 business days of receipt of your payment from the shipping department. Due to the upcoming public holidays, shipping may take a little longer. We ship our goods as packages with DHL / Deutsche Post.

Pick-up: 

Our furniture, if not immediately available, is ready for collection ca. 14 working days after receipt of your payment and consultation in our head office in Troisdorf (Bonner Straße 40). With the confirmation of your payment you will also receive a collection date. We ask that you either confirm or cancel this appointment. In case of a cancellation we will be happy to arrange a collection for a later date.

Please note: For insurance reasons (damage to the vehicle, the goods or similar) we cannot assist you in loading your goods. Please make sure that on the day of collection there are enough helpers on site with you to load the goods. We also ask you to ensure that the vehicle is big enough. It is not possible to disassemble the goods on site.
An on-site inspection of your ordered furniture is of course possible and is recommended by us. Before loading your designer furniture from Sebworld, we need your confirmation that the furniture is in good condition.

Forwarding company Dachser:

Delivery times are 6 weeks after confirmed receipt of payment within Germany. Due to high order volume, delivery times may be extended. The exact delivery date will be agreed with you by the Dachser forwarding company.

Please note: The goods are completely assembled and delivered to the curb at the delivery address you specify. The customer is responsible for transporting the goods into the house and disposing of the packaging material and the pallet.

The corresponding shipping costs will be displayed in the shopping cart.

Please note:

  1. Furniture from our assortment, which contains the following note in the article description: "No delivery! Only self collection possible!" we cannot deliver to your home or office.
  2. Goods that exceed a certain size cannot be sent by Dachser.
  3. The corresponding articles are marked red in the shopping basket and marked with the following note: No shipping - delivery & assembly on request. Please contact us after purchase to receive an individual offer for the delivery and assembly costs with our in-house shipping company

Important: Should you not be present at the first delivery attempt by the Dachser forwarding company, despite agreed delivery dates, Sebworld will charge you the shipping costs for each further delivery attempt.

In-house delivery:

Should you wish a delivery by our in-house delivery service, we will be happy to arrange a delivery date with you after receipt of payment. The delivery time is 6 weeks after receipt of payment.

Quantity and routes determine the price.

The price for the transport is essentially determined by 2 factors:

  • the delivered quantity
  • the volume of freight on the used route

Our most often used routes, such as Cologne, Bonn, Düsseldorf, Frankfurt, Berlin or Munich, are cheaper than routes which are served less frequently or for which there is only little transport freight overall. It may well be the case, for example, that the transport freight on an intensively used route is relatively cheaper than on a shorter route, which is not used as frequently, despite a longer distance.

Questions about payment and delivery of your Sebworld designer furniture?

We, the Sebworld team, place great value on the quality of our goods. The satisfaction of our customers is at least as important to us. That is why we make every effort to guarantee you the best service at all times and to provide you with the best possible support in furnishing your office space. If you have any questions, problems or uncertainties regarding the payment and delivery of your furniture, please do not hesitate to contact our service team. Our competent staff will give you the best possible advice and will be happy to assist you in furnishing your office.

 
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